Student Complaints and Appeals Policy

You can make a complaint or appeal about an assessment or anything else relating to your participation in the course orally or in writing. Oral complaints will be dealt with informally. Written complaints will receive a written response.

If you have a complaint about assessment grades, you should first go to the assessor (tutor) involved and discuss it with him or her. If this is unsuccessful the tutor will report it to the AIFC Centre Director to seek resolution. You can also report it to the Centre Director.

If you have a complaint of another nature, you can report it firstly to your tutor. If this is unsuccessful you may report it to the AIFC Centre Director to seek resolution.

If satisfaction is not achieved as a result of discussion with the Centre Director, you may report the complaint, in writing, to the AIFC Chief Executive Officer at the National Office, who will fully investigate the matter.

If you’re still not satisfied, you may then report the complaint in writing to the AIFC Board of Directors who will fully investigate the matter.

You may request a meeting with a board director and two external people, who will do everything possible to resolve the matter.

Any student who is dissatisfied with the outcome of their complaint may refer the matter to the Australian Skills Quality Authority (ASQA) by calling 1300 701 801 or website www.asqa.gov.au