Student Complaints and Appeals Policy

A student may make a complaint or appeal about an assessment or anything else relating to their participation in the course orally or in writing. Oral complaints will be dealt with informally. Written complaints will receive a written response.

A student who has a complaint to make about assessment grades should first go to the assessor (tutor) involved and discuss it with him or her. If this is unsuccessful the Tutor will report it to the AIFC Centre Director to seek resolution. The student may also report it to the Centre Director.

If the student has a complaint of another nature, the student may report the complaint firstly to their tutor. If this is unsuccessful they may report it to the AIFC Centre Director to seek resolution.

If satisfaction is not achieved, as a result of discussion with the Centre Director, the student may report the complaint, in writing, to the AIFC General Manager at the National Office, who will fully investigate the matter.

If the student is still not satisfied, he or she may finally report the complaint in writing to the AIFC Board of Directors who will fully investigate the matter.

If the student is still not satisfied, he or she may report the complaint, in writing, to the AIFC Board and request a meeting with a board director and two external people, who will do everything to resolve the matter.

Any student who is dissatisfied with the outcome of their complaint may refer the matter to the ACT Accreditation and Registration Council which is located at Level 5, 220 Northbourne Avenue, Braddon, ACT, 2612. The postal address is PO Box 158, Canberra, ACT, 2601, phone number 02 6205 7091 and facsimile is 02 6205 7045.